This Privacy Policy describes how The Touch Down Group (“we”, “us”, or “our”) collects, uses, and shares your personal information when you use our hotel services, book a room, or visit our website.

We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other relevant privacy laws. By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your personal information as set out in this Privacy Policy.

Collection of Personal Information:

We may collect personal information from you when you:

1. Make a booking for our hotel services
2. Use our website or mobile app
3. Contact us with inquiries or requests
4. Participate in our loyalty programs or promotions
5. Subscribe to our newsletters or marketing materials

The personal information we collect may include:

1. Your name, email address, mailing address, and phone number
2. Your payment information, including credit card details
3. Your travel itinerary and preferences
4. Your loyalty program membership information
5. Your location data and IP address
6. Your feedback and other information you provide to us

Use of Personal Information

We may use your personal information for the following purposes:

1. To provide our hotel services to you, including processing your reservations and payments
2. To communicate with you, respond to your inquiries or requests, and provide customer support
3. To administer our loyalty programs and promotions
4. To send you newsletters and other marketing materials that may be of interest to you
5. To improve our services and personalize your experience
6. To comply with legal obligations and protect our rights and property

Sharing of Personal Information

We may share your personal information with:

1. Our affiliated companies and service providers who assist us in providing our services to you
2. Our marketing partners who help us promote our services
3. Third-party vendors who provide us with services, such as IT support, payment processing, and data analytics
4. Government authorities and law enforcement agencies when required by law or to protect our rights and property
5. We do not sell or rent your personal information to third parties for their marketing purposes.

Security of Personal Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security measures, such as encryption and secure servers, to protect your personal information.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

Retention of Personal Information

We retain your personal information for as long as necessary to provide our services to you and to comply with legal obligations. We may also retain your personal information for a reasonable period of time after you have stopped using our services, for the purposes of fraud prevention, audit, and dispute resolution.

Your Rights

You have the right to access, correct, or delete your personal information that we hold. You also have the right to object to the processing of your personal information and to withdraw your consent at any time.

To exercise your rights, please contact us using the contact information provided below.

Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices and applicable laws. We will notify you of any material changes to this Privacy Policy by posting a notice on our website or by other means.

Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us via email at marketing@touchdown-africa.com or by mail using the following address: Block C, 23 Morris Street East, Woodmead, 2191, South Africa.