1. Payment Policy

• • A 50% deposit is required within 48 hours of booking confirmation.
  • The remaining balance is due no later than 6 weeks prior to arrival.
  • Failure to comply with these payment deadlines may result in the booking being subject to availability or cancellation.
    
    

2. Methods of Payment

• • Payments can be made securely via the following link or by bank transfer:
    • Online Payment: Secure Payment Link
    • Bank Transfer:

Account Name: GO TOUCH DOWN RESORTS WESTERN CAPE CC
Bank: First National Bank, Wilkoppies
Account Number: 62765333621
Branch Code: 250053
Swift Code: FIRNZAJJ
Reference: {Booking Number}

• • Bookings may be subject to availability if payment is not received within the agreed timeframe, and alternative arrangements may need to be made. Failure to pay may result in the cancellation of the booking.
    
    

3. Cancellation Policy

• • All cancellations must be submitted in writing.
    • 56 – 42 days prior to arrival: 50% of the total booking amount will be forfeited.
    • 41 – 1 day prior to arrival: 100% of the total booking amount will be forfeited.
    • No-show: 100% of the total booking amount will be forfeited.
      
      

4. Modification Policy

• • Changes to the length of stay or reservation dates may result in a rate adjustment.
  • Modifications are allowed up to 6 weeks prior to check-in, subject to availability and rate changes.
  • Changes made less than 6 weeks before check-in may incur additional fees or surcharges.
    
    

5. Check-in & Check-out

• • Check-in: 16:00 – 21:00
  • Check-out: 07:00 – 10:00
  • If you are arriving after 21:00, the security guard will hold your keys and facilitate your check-in.
  • Guests must provide an estimated arrival time and notify us of any significant changes.
  • A valid photo ID and the credit card used for payment must be presented upon check-in.
  • Full payment must be received prior to check-in.
    
    

6. General Terms & Conditions

• • Unacceptable noise levels after 22:00 will not be tolerated. Quiet hours are from 20:00 to 07:00 to ensure comfort for all guests.
  • Group bookings, gatherings, and events must be pre-approved by management prior to check-in.
  • The maximum occupancy for each room must be adhered to. Sharing or moving furniture, cutlery, or crockery between rooms is prohibited.
  • A refundable breakage deposit may be required upon check-in.
  • Pets are not allowed on the premises. Non-compliance may result in a penalty fee and removal of the pet.
  • Hotel rules must be followed at all times. Management reserves the right to evict any guest who fails to comply.
  • The hotel reserves the right to allocate a similar room in place of the booked one.
  • All guests must sign an indemnity and registration form upon arrival.
  • Rates are quoted in South African Rand (ZAR) and include 15% VAT. Bank charges may apply for foreign transfers.
  • All extra charges (e.g., minibar, laundry, telephone calls, beverages) must be settled upon departure via debit or credit card.
  • Guests are advised to secure comprehensive travel insurance to cover medical expenses, loss of belongings, and cancellations.
    
    

7. Damages, Theft & Liability

• • Guests are liable for any damage or theft of property. Charges for repairs or replacements may apply.
  • The hotel is not responsible for the loss, theft, or damage of personal belongings.
  • Unruly behaviour will result in immediate eviction and forfeiture of the full reservation amount.
  • Smoking is strictly prohibited within the hotel.
    
    

8. Inclusions & Exclusions

• • Included: Bed & Breakfast (accommodation & breakfast).
  • Excluded: Additional food & beverages, transfers, telephone calls, laundry, personal expenses, and activities unless otherwise specified.
    
    

9. Child Policy

• • Children 0-2 years: Stay free when sharing with parents.
  • Children 3-12 years: A supplementary charge may apply; please confirm with your booking agent.
  • Children 13-17 years: If occupying a separate room, full adult rates apply.
    
    

10. Directions to Belle Maroc

• • Address :  6 Belloy Street, Bloubergstrand, Cape Town
  • For the best route, we recommend using Google Maps or Waze.
  • From Cape Town International Airport:  View Route

11. General Information:

• • DStv: Limited channels available in the dining room.
  • TV: Streaming services, such as Netflix, are available in the rooms.
  • Wi-Fi: Complimentary Wi-Fi is available in all the rooms.
  • Amenities: Soap, shower gel, and shampoo are provided in travel-size portions. Guests may wish to bring their preferred toiletries.
  • Gratuity: Tipping is at the guest’s discretion.
    
    

12. Payment Security Notice

• • Guests must verify bank account details directly with the hotel/reservations team before making payments to avoid potential fraud.
  • The hotel/reservations team will never notify guests of changes to banking details via email alone.
  • The hotel/reservations team is not liable for losses due to fraudulent transactions.
    
    

By proceeding with a booking, guests acknowledge and agree to the Terms & Conditions outlined above.

We look forward to providing you with a memorable and enjoyable stay.